Ombuds Office
The Ombuds Office provides a safe, confidential, informal and impartial place for faculty, staff and students to discuss concerns and actual or potential conflicts and to address them in a positive and constructive way.
Impartial Communication
The Ombuds Office at Bentley serves as a confidential and independent conduit for expressing concerns, ensuring that your communications remain private and neutral. This role provides an impartial space for exploring solutions to issues without fear of repercussion.
Conflict Resolution and Advising
The Ombuds serves as a neutral facilitator in resolving conflicts, whether they involve individuals, departments, groups, or teams. By providing guidance and coaching, the advisor empowers you to engage in direct, constructive, and respectful conversations to resolve conflicts confidentially and impartially.
Consult for Systemic Improvement
Beyond addressing individual concerns, the Ombuds Office consults on patterns and trends that impact employee performance and morale. This can lead to impartial systemic changes to improve the organizational environment and enhance overall workplace culture.
Eliane comes from the business and academic world. She worked twenty years for a Fortune 500 high tech company managing work forces in the United States and Europe.
She held positions in Manufacturing, in Research and Development and in Marketing.
She also lent her considerable listening and mediation skills as an unofficial ombudsperson to build bridges among corporate divisions and individuals who needed to collaborate to be successful. With a high emotional IQ, Markoff brings creative solutions to workplace conflicts. She has mediated shareholder disputes within close corporations and conflicts among family members over will and estate contests.
Markoff was Adjunct Professor at Bentley University teaching organizational behavior and conflict resolution to both undergraduate and graduate students. Prior to rejoining Bentley as Ombuds, she launched the Ombuds Office at Wheelock College after serving on its board of trustees for 6 years.
Eliane is one of the 125 women to appear in Boston Globe's Bill Brett's book, Inspirational Women of Boston. She is one of the Wellesley residents honored in 2012 by the Wellesley Free Library Foundation as an individual who has had an impact within and beyond the Wellesley Community. Eliane was also honored in 2011 with the Giving Back Award by Women Entrepreneurs in Science and Technology (WEST). She is co-Founder of the gallery Art in Giving.
Eliane received her mediation training from the Cambridge Dispute Resolution and
the Boston Law Collaborative.
Markoff is fluent in French and Arabic and earned her MBA from Boston College
and her BA in Economics from the University of Massachusetts in Amherst.
Markoff featured in Bentley Magazine: How and Why to Calm Conflict
https://www.bentley.edu/magazine/calm-conflict
Bentley's Ombuds featured by the International Ombuds Association
Articles
Reach Out Initiatives
- Reach out to Address Micromanagement
- Reach Out for Accountability
- Reach Out to Ask WHY
- Reach Within To Forgive
- Reach Out for the New Year
- Reach Out to Collaborate
- Reach Out to create "The List"
- Reach Out for Help or to Offer Help
- Reach Out to Express Appreciation
- Reach Out to Resolve a Conflict
- Reach Out to Share your outside Interests
- Reach Out to Request Constructive Feedback
- Reach Out to Share your Non-profit
- Reach Out to Step Out
- Reach Out to Compliment
- Reach Out and be Humble
- Reach Out and Consider Reading a Children's Book
- Reach Out During a Stressful Day